| Support |
MANAGEMENT SYSTEMS ASSOCIATES specializes in software solutions for retail
businesses
businesses
As your local authorized Keystroke POS dealer, we are your best source for
personalized training and technical support. As described below, SBS offers two
basic types of technical support services to provide program updates as well as
telephone assistance when we’re not immediately available.
personalized training and technical support. As described below, SBS offers two
basic types of technical support services to provide program updates as well as
telephone assistance when we’re not immediately available.
Specialized Business Solutions: Superior Technical Support Services
One unique aspect of SBS (as software companies go) is that when you call during business
hours, an actual person answers the phone and can usually assist you immediately. Their sales
and technical support staff are one and the same, and are not paid by commission — which
means they won’t make inflated promises just to make a sale or expedite a call. If it’s ever
necessary to leave SBS a message, you can expect the call back within minutes, not hours.
In addition to publishing quality software, SBS’s entire staff takes pride in offering prompt and
friendly service. Rather than rely on pushy sales tactics, they know their success is driven by
sincere loyalty from customers who appreciate an honest approach to doing business.
Software Maintenance Service Plans
The best value, and free to all new Keystroke users for the first 90 days after installation.
Thereafter, users may subscribe to the plan. This service includes:
Program updates are available only through this service and are not sold separately. Priority
technical assistance via telephone is available from 10 am - 8 pm EST Mon-Fri (except
holidays). Users who maintain uninterrupted Software Maintenance Service by renewing before
the expiration date each year are awarded a discount off the normal list price. Most users realize
the value and purchase these services year after year.
Extended Support Options
Pay-Per-Call Support (800 ASK-4SBS or 800 275-4727) is available to all customers during
the hours of 10 am - 8 pm EST Mon-Fri (except holidays). This service is intended for
customers who do not currently subscribe to a Software Maintenance Service plan, and for
those with prepaid support plans who require extra training services or technical support.
Typical pay-per-call support cases may include:
Remote Access Support (800 ASK-4SBS or 800 275-4727) is available to customers on Silver
or Gold Support plans. This service offers the convenience of an experienced support
technician connecting to the customer’s system using Microsoft Remote Desktop or a similar
technology to troubleshoot, perform system maintenance or provide training. Due to various
limitations such as system requirements, this service may not be available to all customers or at
all times. Availability of this service is also subject to change.
hours, an actual person answers the phone and can usually assist you immediately. Their sales
and technical support staff are one and the same, and are not paid by commission — which
means they won’t make inflated promises just to make a sale or expedite a call. If it’s ever
necessary to leave SBS a message, you can expect the call back within minutes, not hours.
In addition to publishing quality software, SBS’s entire staff takes pride in offering prompt and
friendly service. Rather than rely on pushy sales tactics, they know their success is driven by
sincere loyalty from customers who appreciate an honest approach to doing business.
Software Maintenance Service Plans
The best value, and free to all new Keystroke users for the first 90 days after installation.
Thereafter, users may subscribe to the plan. This service includes:
- Telephone assistance via toll-free number (800 ASK-4SBS or 800 275-4727)
- Program updates — both major releases and minor enhancements
Program updates are available only through this service and are not sold separately. Priority
technical assistance via telephone is available from 10 am - 8 pm EST Mon-Fri (except
holidays). Users who maintain uninterrupted Software Maintenance Service by renewing before
the expiration date each year are awarded a discount off the normal list price. Most users realize
the value and purchase these services year after year.
Extended Support Options
Pay-Per-Call Support (800 ASK-4SBS or 800 275-4727) is available to all customers during
the hours of 10 am - 8 pm EST Mon-Fri (except holidays). This service is intended for
customers who do not currently subscribe to a Software Maintenance Service plan, and for
those with prepaid support plans who require extra training services or technical support.
Typical pay-per-call support cases may include:
- Additional support cases exceeding the allotment of a prepaid plan
- Technical support for non-Keystroke issues
- Training by telephone
Remote Access Support (800 ASK-4SBS or 800 275-4727) is available to customers on Silver
or Gold Support plans. This service offers the convenience of an experienced support
technician connecting to the customer’s system using Microsoft Remote Desktop or a similar
technology to troubleshoot, perform system maintenance or provide training. Due to various
limitations such as system requirements, this service may not be available to all customers or at
all times. Availability of this service is also subject to change.
Click here for guidelines on how to get the best Keystroke POS technical support services from
SBS and their authorized dealers.
SBS and their authorized dealers.
Getting the Fastest Answers & Best Assistance
The best references come from loyal customers. To show appreciation for your support, SBS
will give you free Software Maintenance Service — including program updates — just for doing
one of the following:
will give you free Software Maintenance Service — including program updates — just for doing
one of the following:
- Recommend Keystroke to another business. Provide SBS with the business name, contact,
address, telephone number and any other pertinent information. SBS will send them an
information package including a free evaluation system on CD and pass the referral along to
a local authorized Keystroke Dealer. When that business purchases Keystroke, SBS will add
3 months to your current (non-expired) Software Maintenance Service Plan.
- Send SBS photos of Keystroke being used in your business and a brief description of how it
helps you manage it or solve a problem. If your submission is used in the Keystroke News or
another publication, SBS will add at least 3 months to your current (non-expired) Software
Maintenance Service Plan. The more unique the usage, the more free support you’ll earn!
Earn FREE Software Maintenance Service
| Contact us for more information, or to arrange a complimentary consultation |
| The Clear Choice In Retail Automation Privacy | Terms & Conditions | PC & Internet Security Directory | Blog | Press Releases Copyright © 2010 MANAGEMENT SYSTEMS ASSOCIATES | All rights reserved |
MANAGEMENT SYSTEMS ASSOCIATES
Business Software Solutions Since 1981
Business Software Solutions Since 1981
 |
 |
 |
 |
| “It all stems from our philosophy regarding sales and technical support. Our sales and support staff are one and the same, so they’re well versed in all aspects of the program. And our entire staff is available to take incoming calls, so you’ll almost always get a real person on the phone immediately.” — Michael Gebb, President Specialized Business Solutions |